Keep Actions / cases Open for a certain period of time after Completion | Voters

Keep Actions / cases Open for a certain period of time after Completion

complete

Ankit

The ability to keep Actions / cases open for a certain period of time after Completion. It should be configurable.

May 8, 2019

Kamal Saran

marked this post as

complete

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2020.1.10.0 including this is ready. 
You can also check out the full content of the release at changelog section of this app or click on - https://feedback.enate.net/changelog/20201-production-release
Please discuss accessing a 2020.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager

Kamal Saran

marked this post as

ready for 2022.3

Kamal Saran

marked this post as

considered for 2023.1

we are planing this feature in next July release.

Sally Tse

This feature will be good if it behaves like the tickets. Once a case is closed but the client would like to send an acknowledgement of the deliverable, they will receive a new ticket reference as the case is closed, so the case needs to be manually closed creating additional effort.

Kamal Saran

Ankit can you please explain me why you need this capability... i.e. business case around this..