The ability to keep Actions / cases open for a certain period of time after Completion. It should be configurable.
This feature will be good if it behaves like the tickets. Once a case is closed but the client would like to send an acknowledgement of the deliverable, they will receive a new ticket reference as the case is closed, so the case needs to be manually closed creating additional effort.
Many a times, post completion of a case - the service agent might have to revisit the case to do some corrections/changes in data. This would be beneficial as a configuration option similar to ticket(s)
@Shashank Chakravarthy: sort of feedback capability in case to wait for customer response and if something wrong then re-open the case.
@Kamal Saran: That is correct, yes.
@Ankit can you please explain me why you need this capability... i.e. business case around this..