Identify the packets with attachments in Home page
Kishore Matte
Currently, we are unable to identify packets containing attachments unless we open the packets.
We would therefore require an attachment indicator on the Enate Homepage/Work Queue so that users can easily identify tickets with attachments without having to open each ticket individually.
This would improve efficiency and make it easier for users to prioritize and process tickets that require attention to attachments.
Kamal Saran
Hi Kishore Matte,
Thanks for the feedback on this — really helpful. We understand the need to quickly spot which items in the Homepage/Work Queue have attachments without opening each packet. Our team will review this request and come back to you with an update.