Scenario: Existing ticket in progress started by email into an Enate connector address.

At some point down the line a new inbound email arrives on that same work item but with an additional email address added into the 'To' or 'CC'. If this email address is configured in Enate on a different connector then would like to see a new ticket to be created under that defined ticket process.

This would be useful to handle scenarios where a client adds in another Enate email address to direct another team/department to undertake some activity. In a world outside of Enate, that email would arrive in the mailbox for that other team and they would see it straight away. Currently in Enate that doesn't happen and the new recipient does not know until the agent working on the ticket creates a a corresponding work item or recategorises/assigns the ticket over to them.