Custom Role - Allow system admin to custimize the role and permission | Voters

Custom Role - Allow system admin to custimize the role and permission

complete

Sally Tse

As an operations leader I want greater control of permissions and profiles regarding who can make changes to which areas of configuration in Builder

November 25, 2020

Kamal Saran

marked this post as

complete

Kamal Saran

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2023.3 including this is available. 
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2023.3 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Head of Product @ Enate

Kamal Saran

Merged in a post:

Allow override by User permissions

Michael Giraldo

As a team supervisor I would like to override a ticket´s SLA. We should be able to grant permissions to overrride depending on the final users Role, In this way, the supervisor will be able to control which tickets SLA can be extended or not.

June 6, 2023

Kamal Saran

Merged in a post:

Include override ability to Team Leader permissions

Navaneeth Kumar S

As a new user setup, I want to allow for Team Leaders only to override due dates so that this can be better controlled

June 6, 2023

Kamal Saran

Greetings, all. I have an essential update to share about the release scheduled for 2023.3. We have relocated the override due date setting from the process level to the role level permission. Consequently, the system administrator can now grant override permission to particular users. These users can then override the due date for all work items they have access to. Please note that there is no permission on the process level anymore.

Kamal Saran

marked this post as

ready for 2023.3

Kamal Saran

marked this post as

likely in 2023.3

Kamal Saran

Merged in a post:

Access to unassign work

Suraj Udupi

User management should allow option to give or revoke unassign access for users.

April 5, 2023

Kamal Saran

Merged in a post:

Ability to restrict deletion of the attachments based on access level configured

Ahasana Sultana

The option delete attachments should not be visible to all, but should be based on the access level configured.

April 4, 2023

Kamal Saran

Hi Suraj Udupi - this is an existing capability in the product. Please see the below snap.

please let me know if you need further help regarding this.

Suraj Udupi

Hi Kamal Saran - the ask is about packet unassign access which is a default functionality (screenshot below). Business wants to restrict this access to avoid moving packet back to unassigned queue.

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