Custom Role - Allow system admin to custimize the role and permission
complete
Kamal Saran
complete
Kamal Saran
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2023.3 including this is available.
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2023.3 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Head of Product @ Enate
Kamal Saran
Merged in a post:
Allow override by User permissions
M
Michael Giraldo
As a team supervisor I would like to override a ticket´s SLA. We should be able to grant permissions to overrride depending on the final users Role, In this way, the supervisor will be able to control which tickets SLA can be extended or not.
Kamal Saran
Merged in a post:
Include override ability to Team Leader permissions
N
Navaneeth Kumar S
As a new user setup, I want to allow for Team Leaders only to override due dates so that this can be better controlled
Kamal Saran
Greetings, all. I have an essential update to share about the release scheduled for 2023.3. We have relocated the override due date setting from the process level to the role level permission. Consequently, the system administrator can now grant override permission to particular users. These users can then override the due date for all work items they have access to. Please note that there is no permission on the process level anymore.
Kamal Saran
ready for 2023.3
Kamal Saran
likely in 2023.3
Kamal Saran
Merged in a post:
Access to unassign work
S
Suraj Udupi
User management should allow option to give or revoke unassign access for users.
Kamal Saran
Merged in a post:
Ability to restrict deletion of the attachments based on access level configured
A
Ahasana Sultana
The option delete attachments should not be visible to all, but should be based on the access level configured.
Kamal Saran
Hi Suraj Udupi - this is an existing capability in the product. Please see the below snap.
please let me know if you need further help regarding this.
S
Suraj Udupi
Hi Kamal Saran - the ask is about packet unassign access which is a default functionality (screenshot below). Business wants to restrict this access to avoid moving packet back to unassigned queue.
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