Hi Team,
As discussed we would find it really useful as a support team to export/run a report which will provide all live version configuration from eNate builder for tickets and case actions.
This will allow us to better manage any future changes, example if an email address needs to be changed it would allow us to have an overall visibility of where this email is defined rather than having to drill into each ticket and case action.
Case actions - email info tab detail
Tickets - provide all info
Also User Management - provide all info, (perhaps an export button of on screen data)