Email Starting a Case | Voters

Email Starting a Case

complete

Ankit

Currently a ticket is created when an email comes in the system. Can this functionality be enhanced to automatically create cases in Enate.

June 3, 2019

Kamal Saran

marked this post as

complete

This is added in 2019.3 release. Please check out Enate forum - https://forum.enate.community/t/enate-2019-3-changes/306 for more details.

Kamal Saran

marked this post as

ready for 2022.3

Kamal Saran

marked this post as

under review

Yathish Krishnamurthy

It will be very useful if we get option to configure rules i.e. if email has come from a particular address then start case or if email subject has a certain key words then start a case directly under specific context.