Email Connector - Group Notification
Kamal Saran
Merged in a post:
Notify automatic disabling of connectors
H
Harsh Seksaria
When a connector is automatically disabled due to a connection error with Microsoft, users should receive an email notification about this event. This prompt will allow them to take swift action, such as re-enabling the connector. Currently, there is a lack of awareness, and connectors may remain disabled for an extended period, leading to a backlog of requests accumulating in the mailbox.
H
Harsh Seksaria
Notification may be sent to the following individuals:
- Enate Customer Success OR Account Manager - enabling them to contact customers and request re-enabling.
- OR Users with Admin User Role within the instance - enabling them to take immediate action.
Kamal Saran
Merged in a post:
Notification when a connector is disabled automatically
H
Harsh Seksaria
There are times when connectors gets disabled automatically, and this is known only when we check on builder. Can there be a mechanism where people who have access to Builder/selected group of people get email notification that a connector got disabled.
E
Elaine Dennehy
agree this should be a feature, proactive comms should be introduced to prevent fire fighting in scenarios where temporary authentication failures result in connectors being auto disabled.