Distinguishing between closed cases in Search
closed
E
Elaine Dennehy
Scenario: Case is created from a ticket and Aborted before completion. Another case is created from the same ticket and brought to normal completion.
If you go to the Search window and look for the case reference (choosing search of Work items) you will see the work items associated with the case reference returned. All are colour coded to black as they are all closed.
For a user it would be helpful that there would be some distinguishing indicator at this level as to which is the completed case (and its actions) ... and which is the aborted case (and its actions). Instead you have to open the work items to determine this.
Kamal Saran
closed
Kamal Saran
Hi,
Thanks for detail feedback on this. Really appreciated. We will not be building this feature at this time.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
in the 21.1 release - we are making a lot of improvement in work item status and search page which should allow you to differential it but no plan to add this information in Quick find search due to application performance issue.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal
Kamal Saran
under review