Display Failure Reasons in Bulk Closure Feature
A
Anendra Singh
We would like to request an enhancement to the bulk closure feature. Currently, when multiple requests are closed in bulk, some may fail to complete successfully. In such cases, the system shows which requests have failed, but it does not display the reasons for those failures. This makes it inconvenient for users, as they must open each individual request to understand why it did not close successfully. Providing the failure reasons directly in the bulk view would greatly improve usability and efficiency.
C
Claudine Richardson
Hi Anendra Singh,
Thank you for taking the time to share this — it’s really helpful. We understand how inconvenient it is to have to open each individual request just to find out why it failed during a bulk closure.
We’ll review this enhancement request internally and assess how we can surface the failure reasons directly in the bulk results view.
Thanks again for flagging it — if you have any additional examples of the types of failure messages you’d expect to see, please do share.
Kind regards,
Claudine