When a ticket is created, unless the "Disable Automated Emails" is explicitly turned on by the user then an automated email is sent to the primary contact. Depending on implementation of Enate in the business this is not always desirable. It would be great if we could configure by ticket context/category what we wanted to see here. In our business we would never want to see these automated emails sent on manual ticket creation and so would then like to have this feature enabled at context level.