As a user on work manager, I want to be able to share & save rich text and hyperlinks in the note section. This will facilitate better collaboration across teams and allow for faster information sharing

As a end user, introducing the option to sort the My team section list alphabetically would make navigation much easier, especially when managing a large number of team members. This improvement would allow users to quickly locate a specific individual and provide a more structured view of their team.

The "Customer>>Contract>>Service" is displayed twice on a work item screen which is not needed.

We can keep it at one of the places and instead make "Case Short Description" more noticeable.

As a user, I would like to see the User Role assigned to me displayed in my user settings in a read‑only format. This would help me understand what permissions I have and enable me to inform my manager or team lead when a role update or change is needed.

Please enable the Ticket Description to be editable even after a ticket has been submitted. This would give users more flexibility to correct or refine descriptions, improving clarity and accuracy throughout the ticket lifecycle.

Please add a confirmation pop‑up when cancelling an email draft. This will ensure users don’t accidentally lose their draft content without a second confirmation, helping prevent mistakes and preserving work.

The warning/error/resolution message box in the Work Manager interface currently appears in a location that covers several frequently used UI elements. To improve usability, please relocate this message box—ideally to a less intrusive area such as the lower‑right corner—so it does not block key actions or interrupt workflow.

As a user searching for work items through Quickfind, I would like the search results to display additional context—specifically the Customer Name, Contract, and Service. This would prevent situations where I open a work item only to discover it belongs to the wrong client, which is especially challenging when managing multiple clients and entities. Showing this information upfront would make searching faster, more accurate, and easier to navigate.

Please update the bar chart to display the counts of overdue, due today, on target, and not set items as separate bars, rather than stacking them in a single bar. When these values are layered on top of each other, it becomes difficult to see and compare each category clearly. Showing each count independently will make the chart easier to read and interpret.