Data fields that are Shared only at Case Level (Not SubCase Level)
closed
Hi Team, Right now when ever we create a Data Fields it can either be 'Private' or 'Public'.
The Public fields causes problems when we create a Sub Case with Custom Cards. the Data fields which are public will get shared by Sub cases as well.
We need more granular control on how the fields are shared across Case, Actions and Sub Cases.
Kamal Saran
closed
Hi,
Thanks for the detailed feedback on this. Really appreciated. We will not be building this feature at this time.
We have decided to tackle other features as a priority because the majority of our customers have heavily requested them. Please see the in-progress requests to see what's coming in the next release. These features will also be beneficial to you.
We’re happy to revisit this request with you after our resources have become available again.
Thanks,
Kamal
kesav murthi
U can use linked items with data fields as public,
Kamal Saran
under review
Kamal Saran
tech review
Kamal Saran
considered for 2023.1
Kamal Saran
open
Kamal Saran
under review