Create Tickets through Schedule | Voters

Create Tickets through Schedule

Kamakhya Singh

As business user, i want tickets to be triggered on daily basis based on definition like monthly/ weekly/ daily time.

Can we get a feature similar to case triggering for tickets.

January 17, 2023

Kamal Saran

Merged in a post:

Allow Team Leaders to Create Recurring Tickets from Work Manager

Saumya Dubey

Based on business requirements, Team Leaders (without Builder access) should be able to create/define recurring tickets (daily, weekly, etc.) from Work Manager using triggers or schedules.

September 16, 2024

Claudine Richardson

Thank you for posting, Saumya Dubey! I have a few more questions for you:

Can you provide more details on the specific triggers or schedules that Team Leaders would use to create these recurring tickets?
What information should be included in these recurring tickets?
Are there any specific permissions or restrictions that should be considered when allowing Team Leaders to create recurring tickets?