Colour coding on ticket re-activ | Voters

Colour coding on ticket re-activ

complete

Simon Stannard

Currently tickets that receive another email or are reactivated after pause are highlighted in orange to reflect the fact that something has happened. Would it be possible to colour code this to identify the reason for reactivation (e.g. green = new email received)?

October 21, 2020

Kamal Saran

marked this post as

complete

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2021.1.12.0 including this is ready. 
You can also check out the full content of the release at https://docs.enate.net/whatsnewinenate2021-1/
Please discuss accessing a 2021.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager

Simon Stannard

Good to see this is being worked on.

One item that is related that was raised with me last week - when a new email arrives there can sometimes be multiple 'new' emails on the same ticket and it is not obvious how many of them are new. Would it be possible to somehow highlight the new emails? I can raise this as a separate item if you would prefer.

Kamal Saran

marked this post as

ready for 2022.3