Case conversion email should not be mandatory if we have enable the send auto acknowledgement on tickets. | Voters

Case conversion email should not be mandatory if we have enable the send auto acknowledgement on tickets.

under review

Anendra Singh

When we convert a ticket to case then there should be an option in builder to choose whether to send a default notification for case conversion or not.

August 5, 2025

Claudine Richardson

marked this post as

under review

Claudine Richardson

Great to hear your perspective, Anendra Singh! I have a few more questions for you:

What specific scenarios or use cases would benefit from having the option to disable the default notification for case conversion?
How often do you find the default notification for case conversion unnecessary or disruptive in your workflow?
Are there any specific conditions under which you would always want to send or not send the default notification for case conversion?