Calendar option to be added in daily and weekly Frequency based Schedules
T
Tijana Starcevic
As a user using daily and weekly frequency based triggers, I would like to see the supplier calendar which is defined on a contract level, to be attached to the daily and weekly frequency based schedules.
1) For daily triggers cases should not be triggered on the public holidays at all.
2) For weekly triggers cases should not be triggered on the public holidays, but on the next working day.
Autopilot
Merged in a post:
Triggers to start cases only on a working day, as per process calendar
N
Navaneeth Kumar S
As a user, we would like to have a case triggered only on the days of working as per the process configured supplier calendar days
Example: if it a public holiday on 26th Jan as per the supplier calendar of that particular process, then even if it is configufred to start on 26th Jan - it should not trigger and trigger the next working day
C
Claudine Richardson
Hey Navaneeth Kumar S, thanks for your feedback! I have a few more questions for you:
- What specific criteria should be used to define a 'working day' in the context of different supplier calendars?
- Are there any exceptions or special cases where a case should still be triggered on a non-working day?
- How should the system handle cases that are scheduled to start on consecutive non-working days?
N
Navaneeth Kumar S
Claudine Richardson
- as per supplier calendar of the process set to trigger
- option to select ok to trigger on working day or not be given
- do not consider working days based on suggestion 2
Kamal Saran
Merged in a post:
Triggers do not work on non-working days
A
Amber Hayes
Can you make it possible to stop triggers on Bank Holidays (Non-working Days). Triggers do not start any work items on non-working days, the trigger waits to start the work item till the next working day. ie. according to our configured calendars
C
Claudine Richardson
Hello Amber Hayes! I have a few more questions for you:
- Could you please clarify if you want the triggers to be completely inactive on non-working days or just delay the start of work items to the next working day?
- Are there any specific types of triggers that you want this feature to be applied to?
- Would you like to have the ability to manually override this feature for certain triggers or on certain non-working days?
A
Amber Hayes
Claudine Richardson
- We would like the triggers to delay till the next working day
- We like it to apply to all triggers or to choose which triggers to apply it too
- yes please