Bulk upload to also amend the contact details keeping the email address as unchanged
N
Navaneeth Kumar S
As a user, it is very diffucult to manually enter first name to all the contacts which Enate did not create/auto populate. So we would want to update them using bulk upload.
Currently once the contact is created with no First name because email was sent from them or they were part of the email chain, we cannot update the values from bulk upload.
Having Bulk upload always helps us to update the correct details.
Kamal Saran
Hi Navaneeth Kumar S,
Thanks for sharing this — really helpful context. I understand how painful it is to have to manually populate first names for a large number of contacts that were auto-created from email threads. We’ll take a look at whether bulk upload can be used to amend contact details (e.g., first name) while keeping the email address unchanged, and we’ll come back to you once we’ve reviewed it.