Attachment visibility in grids
complete
Kamal Saran
complete
Kamal Saran
likely in 2022.4
Kamal Saran
possibly in 2022.4
Kamal Saran
considered for 2023.1
Kamal Saran
Merged in a post:
Enhanced Attachment Visibility and Handling
G
Graham T
• Attachments should be visible on a ticket without opening it e.g. a paper clip symbol. This would allow work to be prioritised without the need for separate queues. I suspect some of the auto allocation rules/queues being created for attachments are a workaround for this feature not existing.
• It should be possible to “preview” a copy of the attachments without downloading to your desktop and potentially creating issues of copies being on multiple local machines (e.g. PCI issue if a CC mandate is sent to us). It would also be an advantage if this improved the overall time taken to open an attachment.
• It should also be possible to print from preview, again with the emphasis on speed and ease.
Kamal Saran
Kamal Saran
Simon Stannard - contacts are being added in 21.1 release in grids. So, you would able to see primary contact, requesters etc..
I will merge your 'attachment visibility' into an existing suggestion.
Thanks,
Kamal
Kamal Saran
open
Kamal Saran
under review
Kamal Saran
Merged in a post:
Attachment symbol in the front end email table
S
Suraj Udupi
Currently work item does not show if it contains attachment in the front end unless opened and feasibility to open the attachment without opening workitem. If this feature is available in the front end, it is easier to allocate the work item based on skill set.
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