Allow to Un Assign Case or resolved work items | Voters

Enate

Create

Roadmap

Feature Suggestion

227

Changelog

Allow to Un Assign Case or resolved work items

complete

Anendra Pratap Singh

if the user assigns a case or resolved case/ticket (with feedback window) then they can't unassign atm as the current Queue is null atm.

May 10, 2019

Kamal Saran

marked this post as

complete

Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2022.3 including this is available. 
You can also check out the full content of the release at https://docs.enate.net/whats-new
Please discuss accessing a 2022.3 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager

Kamal Saran

marked this post as

ready for 2022.3

Kamal Saran

Merged in a post:

Ability to unassgin a case

Tijana Starcevic

As a user I would like to unassign a case from myself like I can in tickets or actions

March 3, 2022

March 4, 2022

Kamal Saran

Merged in a post:

Unassign Resolved Packets

Stephen Bray

Hi,
We have noticed an issue whereby if a user mistakenly assigns a resolved,closed or rejected packet to themselves it remains in their inbox and cannot be unassigned to nobody.
Can this be looked at as a feature request.
Regards,
Darren

March 4, 2020

May 10, 2021

Kamal Saran

Release 21.1 - closed & cancelled work item does not offer assignment at all.

Resolved work items with 'feedback window' can be assigned. At this stage, the work item is not in any Queue so it does not offer unassign option. We will look into resolved item soon.