Ability to limit the Merge search function | Feature Suggestion

Ability to limit the Merge search function

Elaine Dennehy

Ability for the Merge search function to show only open Tickets, only Tickets within a specific queue, or the newest

This would be very helpful where lots of tickets with a similar title etc need to be merged

5 days ago

Kamal Saran

Hi Elaine Dennehy,

Thanks for raising this — really helpful feedback. We’ll have the team take a look at options for narrowing the Merge search (e.g., open tickets only / specific queue / newest first) and we’ll come back to you once we’ve reviewed it.