Bulk Categorisation & Bulk Resolve and/or Reject – From Work Manager Dashboard View
considered for feature wave-2
C
Craig Bachelet
1.) Enable users to bulk categorise from the main dashboard inbox views where you can currently reassign or unassign multiple tickets at once
a. To then subsequently resolve & add a note if required
b. Or the ability to bulk reject or bulk reject as spam & add a note if required
It might be a good idea to have this as a user access setting in builder user management, as some teams may only want team leaders/super users doing this.
Use cases:
1.) For dealing teams, they may receive 200 to 400 end of month statements individually at the same time. It is very time consuming to categorise all tickets and resolve if they were just for information purposes for example
2.) If you get spammed or you end up with 1000s of tickets due to a ping pong match with auto responses… it would be handy for users to be able to bulk reject instead of the developers/BAs having to find/terminate the tickets in the Monitor
Kamal Saran
considered for feature wave-2
Kamal Saran
possibly in feature wave-1
Kamal Saran
under review
Kamal Saran
Merged in a post:
Resolve/ Delete work items from grid itself.
H
Harsh Seksaria
Many times we need to delete/resolve multiple packets at once. Doing so from the Work manager would reduce effort and time.
Kamal Saran
tech review
Kamal Saran
Merged in a post:
Bulk resolve tickets
E
Edward Slade
When we have multiple tickets received that will all be categorised and resolved the same, the ability to bulk resolve will considerably reduce processing time.
Kamal Saran
Edward Slade - do you like to see this capability for tickets in your inbox or any tickets in the team inbox?
E
Edward Slade
Kamal Saran: Capability in any queue please
Kamal Saran
Thanks Edward Slade - Do you need to send same email/note while resolving all the tickets together?
E
Edward Slade
Kamal Saran: Yes that is exactly right.