1.) Enable users to bulk categorise from the main dashboard inbox views where you can currently reassign or unassign multiple tickets at once

a. To then subsequently resolve & add a note if required

b. Or the ability to bulk reject or bulk reject as spam & add a note if required

It might be a good idea to have this as a user access setting in builder user management, as some teams may only want team leaders/super users doing this.

Use cases:

1.) For dealing teams, they may receive 200 to 400 end of month statements individually at the same time. It is very time consuming to categorise all tickets and resolve if they were just for information purposes for example

2.) If you get spammed or you end up with 1000s of tickets due to a ping pong match with auto responses… it would be handy for users to be able to bulk reject instead of the developers/BAs having to find/terminate the tickets in the Monitor