Wait status comminality across all 3 work item type with customised wait reason
Kamal Saran
Merged in a post:
Wait reasons to be listed
T
Tijana Starcevic
As a Enate user, when I pause a packet, the system should provide me a list of reasons to select from (based on the list defined at the global settings) & I should also be able to add a wait reason. The system should provide the flexibility to make these fields as mandatory at service line level & at the process / ticket category level
Kamal Saran
Merged in a post:
Dropdown or list option(s) as the exact reasons for changing status to “Pause” on actions
V
Vamsinath Kallur
On changing the action status to ‘Pause’, the configurable dropdown/list option(s) should be shown for the user to select as to the reason for changing the action to “Pause”. Wait for more information is too generic whereas in reporting we need to identify the multiple reasons for putting an action on “Pause”. The user might be reaching out to multiple consultants for information and in reports it is important to identify type of consultancy done and the reason for taking ‘x’ hours to respond
Kamal Saran
open
Kamal Saran
ready for 2022.3
Kamal Saran
considered for 2023.1
Kamal Saran
open
Kamal Saran
under review