Ability to have a dashboard columns the same as some users | Voters

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Ability to have a dashboard columns the same as some users

Sally Tse

As a Enate user managing my team, I want to make sure the team has the same view on the columns so that I can be sure they can see the same information as the team and key information used is not missed. This important for a virtual environment managing the work across the team

January 17, 2022

Amidha Diwan

As a team lead, i should be able to view which shared resource/user reports to which manager as this would be helpful in resource sharing and will give a clear view of the entire team.

Kamal Saran

Merged in a post:

Ability to preset teams and view the manager user of service agent

Amidha Diwan

User should be able to see their manager in the my team setup in work manager.

March 11, 2022

March 17, 2022

Kamal Saran

Merged in a post:

Ability to set the work item filters for Agent users before the first login

Gabriela Gonzalez Villegas

Upon the first log in users need to update filters in timeline & comms, should be enabled from begginig. Users requested possibility to have filters set up for all the users in advance, for them to be able to see full Timeline. It is preferable to already be set up before first log in of the user.

October 29, 2019

March 17, 2022

Kamal Saran

Merged in a post:

Enable System generated Activities for new users

Tracy Nolan

Hi, is it possible for any new users to have the System generated activities enabled by default? Rather than the user having to know to enable to see all types of comms in cases?
Thanks
Tracy

July 20, 2021

January 24, 2022