SLA for different time zones
closed
Kamal Saran
closed
N
Nadya Saevich
The users from different time zones are working on the same case. If an action needs to be performed by a user from the different timezone from the one the case was created in, the due date for the action is calculated incorrectly.
Case SLA is set as a sum of time needed to perform each action.
A
Ankit
Nadya Saevich : Can you share more details / business case for this request please.
Kamal Saran
under review