Triage capability in Builder to start new case/ticket based on keyword, attachment and important flag in the email
complete
Kamal Saran
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2020.1.10.0 including this is ready.
You can also check out the full content of the release at changelog section of this app or click on - https://feedback.enate.net/changelog/20201-production-release
Please discuss accessing a 2020.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Enate Product Manager
Kamal Saran
ready for 2022.3
Kamal Saran
considered for 2023.1
We are planing this feature in next July release. Keep looking at feedback website for further updates.
Kamal Saran
open
Y
Yathish Krishnamurthy
As a business analyst, I should be able to combine multiple rules to auto categorise an incoming email.
Y
Yathish Krishnamurthy
As a business analyst, I should be able to able to define a rule to identify if the email contains an attachment and route the incoming email to a predefined category.
Y
Yathish Krishnamurthy
As a business analyst I should be able to define a rule to identify the from address and route the incoming email to predefined category.
Kamal Saran
under review